Returns & Refunds

Changed your mind or ordered more than you need? Contact us within 30 calendar days of delivery to request a return. Products must be unopened, with the original seal intact, in their original packaging and undamaged.

For change-of-mind returns, you are responsible for the return postage. We do not charge a restocking fee or deduct the original free delivery cost from your refund. Refunds cover the amount actually paid for the returned items, taking any discounts into account.

If your first inne.com order is for delivery in Singapore, one unit is covered by our satisfaction promise, even if it has been opened. If the taste or experience is not right for your family, contact us within 30 calendar days of delivery.

This promise is available once per customer and covers one jar, box or other single retail unit across the first order—not one of each product. A unit means one individually sold pack, not an individual sachet or tablet inside it. Eligible satisfaction refunds do not normally require a return.

For bundles or multipacks, the refund covers the paid value allocated to one unit after discounts, not the full bundle or multipack. Other unopened units can still be returned under our unopened-product policy above.

Please contact us promptly if your order arrives damaged, an item is incorrect or missing, or you believe there is a product quality issue. Include your order number, a description of the issue and relevant photographs where possible. For a product quality concern, please also keep the packaging and batch details.

Once the issue is verified, we will arrange an appropriate replacement, supply the missing item or issue a refund. We will cover any necessary return or replacement shipping costs for a verified issue with your order or product.

These claims are handled separately from our voluntary return and satisfaction promises. They are not restricted to a first order, one unit or unopened products. The 30-day voluntary return window does not limit your rights under applicable law.

Email inne.com@moms-garden.com with your order number, product name and a brief explanation of your request. Please contact us and obtain return instructions before sending anything back.

For authorised Singapore returns, the receiving address is:

inne — Returns
331 North Bridge Road
#23-36, Odeon 331
Singapore 188720

Please follow the instructions provided by our support team and include your order number in the parcel. We recommend keeping your postage receipt and tracking details.

For approved returns, we will initiate your refund within 5 business days after receiving and checking the returned items. Where no return is required, we will initiate your refund within 5 business days after confirming that your request is eligible.

Refunds are issued to the original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Business days are Monday to Friday, excluding Singapore public holidays.

This policy is for Singapore orders only. For purchases from another retailer, please contact the original seller about its return process. You may still contact us with product quality concerns. United Kingdom return arrangements will be published separately before ordering opens for that market.

Your statutory rights are not affected by this policy.